Supply Monsters

Vendor Conditions Of Use

To our Supplymonsters family, please note that these Terms apply to your use of our Marketplace and our Services, and are therefore legally binding between you and Supplymonsters. Please take the time to understand the Terms before officially coming on board.
To our Supplymonsters family, please note that these Terms apply to your use of our Marketplace and our Services, and are therefore legally binding between you and Supplymonsters. Please take the time to understand the Terms before officially coming on board.

1. Definitions

  • “Account” means an account registered by you on the Marketplace.
  • “Business” means your business, through which you sell the Products.
  • “SupplyMonster” (also referred to herein as “WE”, “US” or “OUR”)
  • “Customer” means the person, jointly and severally if more than one, acquiring or enquiring about the Products from the Vendor.
  • “Content” means written, visual and audio content published on or made available through the Website.
  • “Marketplace” means the online marketplace run by Supplymonsters on the Website that allows Vendors to promote and sell their products.
  • “Payment and Fees Policy” means the Supplymonsters payment and fees policy available at
  • “Products” means all goods and products listed for sale on the Website by the Vendor and which are available for purchase by Customers.
  • “Services” means the marketplace service provided by Supplymonsters on the Website and any other services provided to you by Supplymonsters.
  • “Terms” means these terms and conditions.
  • “Website” means all subpages, any associated websites operated by Supplymonsters, and any other websites on which these Terms appear.
  • “Vendor” (also referred to herein as “you” or “your”) means the person, jointly and severally if more than one, using the Website, the Marketplace or our Services to register an Account and sell Products.

2. Application of Terms

  • The Website and Marketplace are owned and operated by Supplymonsters.
  • Through the Website you can:
    • create an Account;
    • register your Business;
    • use the Services;
    • list, promote, and sell your Products to Customers on the Marketplace; and access and upload Content.
  •  Supplymonsters may amend these Terms from time to time without notice. Any amendment will be effective immediately upon being posted on the Website. Your continued use of the Website and the Services after any amendment becomes effective will constitute your agreement to be bound by these Terms, as amended.

 3. Registration

  • You may register your Business on the Marketplace by creating an account. You will be required to provide certain information when creating your Account (“Account Information“). The Account Information may include, but is not limited to, the name of your business, the name of the registered owner/s of the Business, your website or social media details, a description of your business, your contact details (including name, email address and phone number) and your postcode.
  • Naturally, all Account Information you enter must be accurate, complete, current, and not misleading. Failure to do so will constitute a breach of these Terms, which may result in immediate termination of your Account.
  • Upon registration, you will create a login and password. You are responsible for maintaining the confidentiality and security of your login and password details. You are responsible for any and all activity that occurs under your login and password.
  • Unfortunately, no data transmission over the internet can be guaranteed as totally secure. Whilst we always strive to protect your Account Information, we do not warrant and cannot ensure the security of any information provided by you which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your Account Information, we will take reasonable steps to preserve the security.

4. Vendor Warranties (Important)

  • By creating an account and registering your Business on the Marketplace, you warrant that the following is true and correct:
    • you are the registered owner or beneficial owner of the Business, or you have express written permission from the owner of the business to register the Business on the Website and to sell the Products in the Marketplace;
    • you have all legal rights to sell the products and the sale of the Products by you and use of the Products by Customers will not breach the rights of any third party, including any intellectual property rights;
    • the sale of the Products on the Marketplace will not breach any applicable laws or regulations and will not bring us into disrepute.
  • Failure to comply with any of these warranties constitutes a breach of our Terms and understandably may result in the immediate termination of your Account and the removal of your Business from the Marketplace.

5. Vendor Standards

  • The policies and standards that outline the expectations and requirements placed on you, as a Vendor, are further described in the Vendor Standards, which are available at
  • You acknowledge that you have had an opportunity to review and familiarise yourself with the Vendor Standards. By registering an Account and using our Services, you agree to comply with the Vendor Standards at all times.
  • Failure to comply with any of the Vendor Standards constitutes a breach of our Terms and understandably may result in the immediate suspension or termination of your Account and the removal of your Business from the Marketplace.

6. Listing Products

  • Once you have registered an Account, you will able to list Products on the Marketplace for purchase by Customers (“Listing“). 
  • All information submitted to the Marketplace, including but not limited to the description, picture, and price of the Products (“Listing Information“) must be accurate, complete, and not misleading.
  • All Listings must be for Products exclusively sold by your Business (either as the owner or the exclusive reseller of the Products).
  • You acknowledge that you are responsible for the Listing Information at all times. We will not be responsible for any inaccuracies in the Listing Information, whether caused by human error or technical error.
  • Under no circumstances may you offer for sale any Products which:
    • would be considered offensive, discriminatory, unsafe, hazardous or illegal;
    • contains another person’s intellectual property or copyrighted material;
    • is in breach of the Vendor Standards; or
    • otherwise would result in a breach of any applicable laws or regulations relating to the sale of the Products in any States or Territories in which your Products are available for sale and purchase.
  • If any of your Listings are reported, we may suspend or remove your Listing as we investigate the report. 
  • We reserve the right to reject or remove a Listing at any time, without notice, for any reason, including but not limited to a breach of these Terms or the Vendors Standards by you.

7. Payment and Delivery of Products

  • For each order, the Customer will pay, via an accepted payment method, the applicable price for the relevant Products confirmed by you and a delivery and handling fee as set and calculated by you. 
  • If payment is made via a third party payment system, you must abide by any terms and conditions applicable to that payment system.
  • We are not responsible for the shipping or delivery of any Products. You will be responsible for the shipping and delivery of all Products, in accordance with the Vendor Standards. 

8. Fees

  • You may create an Account, register your Business, and create Listings for free.
  • All transactions made through the Marketplace will incur a transaction fee, as further described in the Payment and Fees Policy. The Payment and Fees Policy may be updated or amended from time to time. We will endeavor to notify you in relation to any changes to the transaction fees, but please ensure that you check the Payment and Fees Policy periodically to ensure that you are aware of all current fees applicable to the sale of your Products.

9. User Content

  • You are responsible for all Content that you submit to, publish, or display on the Website, including its legality, reliability, and appropriateness.
  • By submitting, publishing, or displaying Content on the Website, you grant us a perpetual, irrevocable, royalty-free license to use, modify, publicly display, reproduce and distribute such Content on and through the Website. You retain any and all of your rights to any Content you submit.
  • You represent that you own any Content uploaded by you or that you have the right to use such Content, and that the submission, publication, or display of your Content on the Website will not cause you or us to breach any law, regulation, rule, code or other legal obligation.
  • You agree that any Content that you submit, publish or display does not contain any obscene, inappropriate, defamatory, disparaging, indecent, offensive, pornographic, threatening, abusive, racially insensitive or discriminatory content.
  • We reserve the right to modify or remove any Content (including Products) from the Website at any time if we believe that the Content may breach any of these conditions.

10. Disclaimer

  • We provide the Marketplace, the Services, and all Content accessible on an ‘as is’ basis, and use of the Marketplace and our Website is at your own risk. We provide no representation or warranty as to the accuracy, completeness, currency, or reliability of the Content or any other information contained on the Marketplace or Website.
  • The use of the Marketplace, the Services, and the Content is entirely at your own risk. Changes are periodically made and may be made at any time. You agree to release us and waive all claims you may have arising your use of the Marketplace or the Website, or the sale of your Products and promotion of your Business on the Marketplace, to the extent permitted by law. 
  • We do not warrant that your access to the Marketplace and use of the Services will be uninterrupted or that the Marketplace won’t have some technical glitches, that any defects will be corrected, or that this Marketplace and its servers are free of computer viruses and other harmful data, code, components or other material.
  • We do not warrant that the Services are fit for your specific purpose. It is your responsibility to agree that the Services are suitable and fit for your Business prior to utilizing the Services. We cannot guarantee that the use of the Marketplace will result in any additional sales of your Products.
  • You acknowledge and agree that from time to time we may need to suspend access to all or a part of the Marketplace, Website, Services or Content while we fix defects and errors, install updates and undertake general diagnosis and maintenance of the Service or undertake emergency maintenance, and that as a result of which these applications may be less accessible or unavailable to you from time to time.

11. Indemnity

  • You agree to indemnify and hold harmless Supplymonsters, its directors, employees, agents, contractors, and related entities (“The Indemnified”) in respect of any loss, damage, injury, or expense (including legal fees on a full indemnity basis) in connection with any third party claim made against The Indemnified in connection with:
    • any breach of these Terms by you; 
    • your use of the Marketplace, the Content, and the Services;
    • a breach of any applicable laws by you;
    • your breach of any third party’s rights (including but not limited to intellectual property rights), except to the extent the loss is caused by the negligence, or a willful act or omission, of The Indemnified.

12. Intellectual Property

  • Unless otherwise stated, Supplymonsters owns the intellectual property rights to all Content on the Marketplace and Website, excluding any Content created or uploaded by a Vendor.
  • All trademarks, trade names, and copyrightable material that appear on the Marketplace and Website are proprietary to Supplymonsters and/or its affiliates. The use of these trademarks, names, or materials without our consent will infringe on our intellectual property rights. 
  • Nothing on the Marketplace and Website or in these Terms should be interpreted as granting any rights to use or distribute any names, logos, or trademarks of Supplymonsters unless express written consent is provided by us.

13. Termination

  • We may suspend or terminate your Account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease. 
  • We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith. If applicable law requires us to provide notice of termination or cancellation, we will give prior or subsequent notice to you.

14. Closing your account

You may close your Account at any time, subject to you not having any outstanding transactions on the Marketplace, and having paid all fees owing in relation to your Account.

15. Competitions and Promotions

  • Any contests, sweepstakes or other promotions (collectively, “Promotions“) made available through the Website may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules. If the rules of the Promotion are inconsistent with these Terms, the Promotion rules will apply to the extent of the inconsistency. Promotions could include but not limited to giveaways, discounts, or specials including Black Friday and Boxing Day Sales.

16. Privacy

  • We may collect, use, store, process, and disclose any personal information that you provide to us or enter into the Website. We will only use your personal information for the purpose for which it was provided to us, to provide the Services to you, or for a related secondary purpose that could be reasonably expected. For further details, please refer to our privacy policy, available at
  • As a Vendor, you may receive personal information from Customers or users of the Website. You agree to treat all personal information that you receive in accordance with all applicable privacy laws and the Vendor Standards.
  • You are responsible for the personal information that you process, and you acknowledge and understand that if you breach any privacy laws or other rights in relation to a Customer’s personal information, or if you misuse or disclose any personal information without the consent of the data subject, you will be responsible.
  • You agree to indemnify Supplymonsters against any claims made against Supplymonsters in relation to a breach of privacy laws or otherwise in relation to your processing of personal information, unless and to the extent that Supplymonsters is also liable, either by law or in accordance with our privacy policy.

17. Confidentiality

  • Supplymonsters and the Vendor agrees that any confidential information received from, or in relation to, the other party, will be held confidentially and must only be used for the sole purpose for which the information was disclosed. 
  • You agree not to disclose, use, publish, sell, communicate or otherwise exploit any confidential information you receive from Supplymonsters or from a Customer, unless you have the express written permission of the owner of the confidential information, or if required to do so by law.
  • You agree to delete, destroy or return (as requested) any confidential information provided to you when it is no longer required for the purpose for which it was given.

18. Contact

If you have any questions or concerns, you may contact us at the following contact details:

19. General

  • The failure by either party to enforce any provision of these Terms shall not be treated as a waiver of that provision, nor shall it affect that party’s right to subsequently enforce that provision. If any provision of these Terms shall be invalid, void, illegal, or unenforceable the validity, existence, legality, and enforceability of the remaining provisions shall not be affected, prejudiced, or impaired.
  • We may license, subcontract and/or assign all or any part of our rights and/or obligations under these Terms without your consent. You cannot license, subcontract, or assign your rights without our written approval.
  • Both parties warrant that they have the power to enter into these Terms and have obtained all necessary authorizations to allow them to do so, they are not insolvent and that these Terms creates binding and valid legal obligations on them.
  • These Terms don’t create any agency, partnership, joint venture, employment, or franchisee relationship between you and us.
Last updated: June 2021